This “Return & Refund policy” is subject to the Terms & Conditions, Additional Terms & Conditions and Privacy Policy of the website www.astroxperts.com (hereinafter referred to as “the Site” in rest of this policy document and/or across various documents contained in the said website). This policy is effective from the date and time a user registers with the Site by filling up the Registration form and accepting the terms and conditions laid out in the website’s Terms & Condition and Privacy Policy.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The Site is owned by Rainger Ventures Private Limited (hereinafter referred to as “RVPL” or “the Company” across this policy document and/or across various documents contained in the said website). The Company has created this Return & Refund policy in order to demonstrate its commitment to the users’ satisfaction. As the internet is an ever evolving medium, we may change our Return & Refund policy from time to time to incorporate necessary future changes.

CANCELLATION and RETURN POLICY: The Orders placed may be requested to be cancelled within 24 hours. However, while sending the request, user/buyer needs to provide valid reason(s) for such cancellation request and provide supporting document(s) as sought from time to time. The decision on Cancellation request will be taken by the Company within 72 working hours and communicated to the requesting party. User hereby agrees that the decision (regarding the cancellation request) of the Company shall be a binding on all parties involved in the transaction. Once the Cancellation request is accepted, and /or the Goods and/or Products and/or services shipped is/are received back at source, the appropriate refund shall be arranged by the concerned party as per the Terms & Conditions and Privacy Policy of the Company.

REFUND POLICY: On successful Cancellation of order for Goods and/or Products and/or Services as per the Cancellation and Return Policy of the Company, a proportionate refund of amount duly paid, excluding tax(es) as applicable, shall be refunded, provided: The amount paid by the User / Subscriber / You was credited in the Company’s designated Bank Account and the Goods and/or Products and/or Services purchased by the User / Subscriber / You were not utilized.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment made through any payment mode, refund will be made to the same account.

Regarding any Offline Physical Goods and/or Products and/or Services sold by any Third-Party merchant selling its physical Goods and/or Products and/or Services on the Site, the Third-party sellers choose whether or not they offer a return / refund policy, and if they offer one, they choose how long it lasts before it expires. Hence, please check the cancellation / return / refund policy of the Third-party seller before offering to buy any Goods and/or Products and/or Services from them (Third-Party). The Site or the Company hereby explicitly deny any responsibility or accountability in such matters, as the Site or the Company neither recommends / endorses any goods/ products / services sold using the Sites commercial advertisement services, nor it acts as an agent / representative of any such third-party advertisers.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for any further questions related to refunds and returns.